Kerry Augustin
Business Operations Consultant
KERRY AUGUSTIN
Business Operations Consultant
Operations | Project Coordination | People Operations | Executive Support
I help organizations coordinate complex work, improve day-to-day operations, streamline workflows, and build practical systems that help teams work more effectively.
Core Capabilities
Operations & Project Coordination
Workflows, deadlines, documentation, cross-functional coordination, tracking, and follow-through.
People Operations & HR Support
Hiring, onboarding, employee support, scheduling, training, and workforce administration.
Executive & Administrative Support
Calendars, meetings, reports, presentations, correspondence, and operational support.
Systems & Process Improvement
Airtable, Fillout, forms, trackers, workflows, reporting tools, and process documentation.
Training & Development
New-hire training, mentoring, procedures, reference materials, and knowledge sharing.
Featured Projects
Operations Portfolio
Operations Portfolio
Operations Portfolio
Client & Service Management System
Google Workspace Operations Hub
Microsoft Office Operations & Reporting Pack
Airtable and Fillout system with searchable client profiles, transaction history, tracking, reporting views, and organized workflows.
A functional Google Workspace system designed to automate room requests, prevent scheduling conflicts, manage reservations, and support self-service rescheduling and cancellation.
Portfolio demonstration using Excel, Word, PowerPoint, and Outlook for trackers, reports, procedures, and operational communication.
My Professional Journey
I’m an operations and workplace support professional with experience across public service, financial services, and team management. My background includes office operations, project coordination, client service, people support, training, documentation, reporting, technology, vendor coordination, and process improvement. I enjoy identifying where work is getting stuck and building practical systems that make information easier to manage and day-to-day operations more consistent.
City of Boston, Age Strong Commission
Operations Coordinator | May 2024–Present
MFS Investment Management
Client Operations Specialist | February 2022–January 2024
AMC Theatres
Operations Manager | July 2017–September 2019
Bridgewater State University
Bachelor of Science in Management